The age-old tradition of exchanging a paper ticket has been modernized with a digital interaction, thanks to Summon Inc.’s ticketless valet solution. This piece unfolds the digitalized check-in journey from both the customer’s and the valet operator’s perspective.
The Customer's Journey
The modern-day valet parking check-in experience is personified as you are greeted by a friendly valet operator. The customary paper ticket is now replaced as the operator sends a digital ticket directly to your mobile phone via SMS. Sample Conversation:
- Valet Operator: “Good evening! I’ll send your valet ticket to your mobile. May I have your phone number, please?”
- Customer: “Sure, it’s 555-1234.”
- Valet Operator: “Thank you! You’ll receive a text message shortly with your ticket. Enjoy your meal!”
In a flash, a new message arrives on your phone. You tap the link, and there’s your digital ticket, no app download required! This feature by Summon Inc. not only streamlines the check-in process but also resonates with the modern consumer’s preference for a no-hassle, app-free experience. The digital ticket contains all the vital information, alleviating worries of lost paper tickets or miscommunication.
The Valet Operator's Journey
As a valet operator, the Summon Operator App is your digital companion. With the customer’s phone number, you swiftly initiate the check-in process. In cases where a customer prefers not to share their phone number, a name will suffice to link the ticket to the customer.
Summon provides a platform where speed marries accuracy. As you enter the phone number or name, the vehicle tag, and optionally, take a picture of the vehicle, the digital ticket is generated almost instantaneously.
If payments are activated at the location, you quickly select a rate for the ticket. Moreover, if the location houses multiple operations, a selection for the specific operation for which the ticket is being issued is made.
While the vehicle’s make, model, and parking location can be entered later, the primary information swiftly logged in during the initial interaction ensures a smooth and quick check-in.
It’s the modern handshake between the customer and the the valet venue, assuring a pleasant experience from the moment of arrival.
This quick digital interaction drastically cuts down the check-in time, particularly beneficial during the peak dining hours when the flow of vehicles is incessant. The simplified process allows you to manage the steady inflow efficiently, ensuring each customer begins their experience on a positive note.
The transition from manual to digital has not just elevated the level of service provided but has significantly enhanced operational efficiency. Every digital ticket created is a step towards minimizing errors and ensuring a seamless valet service from the get-go.
In essence, Summon’s digital check-in process is a testament to how modern technology can seamlessly blend with traditional customer service ethics, ensuring a quick, error-free process that sets a positive tone for the rest of the customer’s experience.