Car washes, detailing, repairs, maintenance, inspections, charging, and other services need their own process. They need a way to be created, tracked, updated, charged, and completed without forcing the operation through a valet parking flow that may not apply.
That is the problem Work Orders solves in Summon.
Work Orders gives teams a dedicated way to manage vehicle services, whether those services are connected to a valet ticket or handled as a standalone order.
For valet locations, this means teams can offer additional services without disrupting the parking operation. A car can still move through the valet flow, while the service being performed is tracked separately and clearly.
For businesses that do not operate valet parking, Work Orders creates a simple service flow that can be used on its own. Teams can create an order, connect it to the customer and vehicle, update its status, and keep the customer informed.
Each Work Order can move through its own status flow: pending, in progress, completed, voided, and paid. This gives teams better visibility into what has been requested, what is actively being worked on, what is complete, and what still needs to be charged.
Each location can also create the services it offers. That may include car wash packages, premium detailing, repairs, tire services, maintenance, inspections, charging, or any other vehicle-related service the team wants to manage.
The value is simple: more control, better visibility, cleaner records, and a flow that actually matches the work being done.
Instead of relying on disconnected notes, separate systems, or a valet flow that was never designed for service management, teams now have a clearer way to manage vehicle services from start to finish.
Work Orders also helps improve the customer experience. When a service moves to in progress or is ready for pickup, customers can receive SMS updates, giving them better visibility without requiring extra manual communication from the team.
This feature gives operators more flexibility in how they manage and grow their services. Whether the operation is offering valet parking, car washes, detailing, repairs, or other vehicle services, Work Orders creates a cleaner way to track the work, manage progress, and keep customers informed.
Work Orders is now available in Summon.
