Plus, Elite and Enterprise
Incident Management
Valet damage claims, handled properly. Record the damage on the vehicle's own drawing, see the check-in photos beside it, decide, and hand over a report. Part of the Summon valet solution.
A damage claim shouldn't come down to a note on a napkin.
Without a record, every claim is your word against the guest's.
No before photos
Nobody can show the scratch was there at check-in.
Who had the car?
Parker, retriever and times are scattered or forgotten.
Notes that go nowhere
Paper reports get lost before the insurer asks for them.
Decisions that drift
Without a locked outcome, claims reopen and payouts grow.
From report to resolution in one place
Staff report from the operator app in seconds; managers investigate, decide and export from the dashboard.
Damage on the vehicle's own drawing
Pick the body type, sedan, coupe, SUV, pickup or minivan, and tap the damaged panel. Every pin is named, so the report says "left rear door", not a dot on a picture.
Before and after, side by side
The ticket's check-in photos and inspection sit beside the new damage, so you can see what was there when the car arrived.
Tickets and work orders
Damage while parking, retrieving or servicing a car: report it from the ticket, the work order, or on its own for property and injuries.
Supervisors notified
Supervisors and admins hear about a new incident right away. High and critical incidents always notify.
A decision that holds
Collect statements from the parker, the retriever and the guest, decide liability and payment, and lock the record. Follow-ups like the insurer's claim number can still be added.
A PDF your insurer can use
Download a full report with photos, custody times, statements and the decision, or a guest copy without internal notes.
Incident management is included in the Plus and Elite plans and on for Enterprise. Compare plans.
Industries We Serve
Summon provides comprehensive valet solutions across diverse industries, helping businesses streamline their parking operations.
Talk to Sales
See how incident management works for your locations, alongside ticketless valet and the rest of Summon's features.