How does a guest request their car?

Guests get their ticket by text. When the car is parked, the ticket link shows a Request vehicle button. They pick a pickup zone if the location has more than one, then choose now or a later time.

How does my team know a car was requested?

Staff on the shift get a push notification, and with vehicle request alerts turned on, the app plays an alarm until someone acknowledges the request. The open requests list shows each car's place in line, parking zone, spot and key spot.

Can guests schedule a pickup?

Yes, where the location allows it. The guest picks a delay of 5 to 30 minutes, and the request goes through at that time. They can cancel the scheduled request from the ticket before then.

Can I turn guest requests off?

Yes. Vehicle request is a per-location setting, and each pickup zone can be opened or closed during the shift. Requests are only accepted while the location is open.

Can a guest cancel a request?

If the location allows it, the guest sees a Cancel request button while the car is requested. Staff can also cancel a request from the app.

Can staff request a car for a guest?

Yes. A valet can move a ticket to requested from the ticket in the app, for example when a guest calls or walks up to the stand.

Vehicle Requests

Guests Request Their Car From Their Phone, Your Team Hears It Right Away

Guests tap Request vehicle on their ticket link, or schedule it for later. Your valets get an alert, see the car's place in line and pull it.

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How It Works

1
Guest Requests the Car
From the ticket link on their phone, the guest taps Request vehicle and picks a pickup zone where the location has more than one.
2
Now or Later
The guest can ask for the car now or schedule the request for later, from 5 to 30 minutes out. A scheduled request can be cancelled before it fires.
3
Your Team Is Alerted
Valets on the shift get an alert with the ticket, its place in line, the parking zone, spot, key spot and pickup zone. One tap acknowledges it.
4
Pull and Hand Over
A valet pulls the car and marks it ready. The guest's ticket shows each step and tells them where to pick up.

What You Get

Alerts That Get Noticed

With vehicle request alerts on, the app sounds an alarm for each new request until someone acknowledges it. Push notifications cover each ticket status you choose.

Place in Line for Everyone

Requests are queued in order. Valets see each car's place in line, and the guest sees their number and how many cars are ahead.

Scheduled Requests

Guests who know when they are leaving can schedule the request ahead. The ticket moves to requested at the time they picked.

Pickup Zones

Set up pickup or delivery zones per location and open or close each one during the shift. Guests only see the zones that are open.

Guests Stay Informed

The ticket link updates live from requested to pulling to ready, with an estimated delivery time when you use one. Status texts can go out at pull and ready.

You Decide the Rules

Turn guest requests on or off per location and choose whether guests can cancel a request. Staff can also request a car for a guest from the ticket.

Who benefits from vehicle requests

BENEFITS FOR

Valet Operators

Instant Alerts

Alarm and push for each request

Ready to Pull

Zone, spot and key spot shown

One Screen

Acknowledge, pull or cancel

Instant Alerts

Alarm and push for each request

Ready to Pull

Zone, spot and key spot shown

One Screen

Acknowledge, pull or cancel

Instant Alerts

Alarm and push for each request

Ready to Pull

Zone, spot and key spot shown

One Screen

Acknowledge, pull or cancel

BENEFITS FOR

Guests & Customers

Request by Link

No app to download

Scheduled Requests

Car ready when they are

Live Status

Place in line and car status

Request by Link

No app to download

Scheduled Requests

Car ready when they are

Live Status

Place in line and car status

Request by Link

No app to download

Scheduled Requests

Car ready when they are

Live Status

Place in line and car status

BENEFITS FOR

Location Owners

Fair Queue

Requests arrive in order

Per-Location Control

Requests, cancels, pickup zones

Fewer Calls

Less waiting at the stand

Fair Queue

Requests arrive in order

Per-Location Control

Requests, cancels, pickup zones

Fewer Calls

Less waiting at the stand

Fair Queue

Requests arrive in order

Per-Location Control

Requests, cancels, pickup zones

Fewer Calls

Less waiting at the stand

Frequently Asked Questions

Works With

Valet Ticket Management

Follow every car from check-in to checkout on one digital ticket.

SMS and WhatsApp

Send guests their ticket link and status updates by text.

Guest Experience

What guests see on their phone, from ticket to pickup.

Valet Parking API

Request vehicles from your own systems through the Summon API.

Industries We Serve

Summon provides comprehensive valet solutions across diverse industries, helping businesses streamline their parking operations.

Transient

hot

Restaurants

Enhance your restaurant's guest experience with seamless valet parking services. Streamline operations and improve customer satisfaction.

Transient

Events

Manage high-volume event parking efficiently. Handle peak traffic with ease and provide exceptional service to your guests.

Transient

Shopping Malls

Handle busy shopping center parking with ease. Improve customer flow and enhance the shopping experience for your visitors.

Transient

Amusement Parks

Manage large-scale theme park parking operations. Handle seasonal peaks and provide efficient service to thousands of visitors daily.

Transient

Night Clubs

Streamline nightlife valet services. Handle late-night operations efficiently and provide quick vehicle retrieval for your guests.

Provide premium valet services for hotel guests. Manage overnight parking, check-ins, and check-outs seamlessly.

Overnight

Airports

Handle long-term airport parking efficiently. Track vehicles for extended periods and ensure secure storage for travelers.

Overnight

Hospitals

Support healthcare facilities with reliable valet services. Provide convenient parking for patients, visitors, and staff.

Overnight

new

Cruise Ships

Provide seamless valet parking services for cruise ship passengers. Manage vehicle storage during voyages and ensure secure, convenient parking for travelers embarking on cruises.

Overnight

Garage

Streamline parking garage operations with automated valet services. Manage vehicle storage, optimize space utilization, and provide efficient parking solutions for garage facilities.